Dieter Staib

Partner, Retail & Business Banking in Iberia and of the Distribution and Customer Behaviour platform in EMEA
Dieter is a Partner based in our Madrid office, member of our Retail & Business Banking practice and co-leader of the Distribution and Customer Experience and Customer Behaviour platforms in EMEA.

Dieter has over more than 20 years of experience in business consulting. Before joining Oliver Wyman in 2006, Dieter developed his professional career as a consultant for twelve years in different top international firms. He has managed numerous strategy and implementation projects in Retail Banking for leading institutions, especially in Spain, Latin America and Africa. He is author and co-author of many reports and articles mainly around loyalty and customer experience: Dieter also teaches at ESADE and Business Angels School. Dieter holds a Bachelor’s in Business Administration and an MBA from ESADE (Barcelona, Spain) and has studied Strategic Retail Management at Harvard Business School and Innovation at Singularity University.